foresee a 4th call

it'll be reflected in ur next billing...... I don't understand y. Don't ask me how the system works but i foresee i've to call my "fav" red umbrella company again n again...
i understood the goodwill thingy as an act of self preservation on their part (company policy) from a fren, cannot admit u're wrong if not customers will demand more!!!??? free vouchers whatever but i just want justice!!! what happened to customers are always rite? they no longer exist.....

Your truly disatisfied customer