Goodwill
think my lifespan was cut by 10 years today.... can't believe she said that to me!
i decided to change my mobile plan to the student plan becos of the free incoming... n becos my previous plan comes with free caller id n the present plan i wanted to change to dosen't i requested for it at the particular service provider shop. okay she said it'll take 2 working days, the next day my caller id disappeared can't see who's calling me. Fine, realised i can't live without it for long got paranoid without knowing who called me. The person muz have missed out my request ok i'll just call their customer service. called liao requested liao told me need one working day ok i wait.... one day don't have, today second day also don have ok i'm irritated liao y they so slow.... called them again while walking to biz for tut urggg!!
singtel operator: "u requested for private line that means ur no. won't be shown."
me: " no i want caller id"
SO: " oh there's a misconmmunication, so u want caller id ya?"
me: " yes i want the caller id"
SO: " ok there'll be a $10 registration fee n a monthly fee of $5"
me: " what! y muz i pay the registration fee? " (voice super irritated n pissed)
SO: " ok out of goodwill i'll waive the $10 for u ok?"
me: (stunned nothing to say!) silence
SO: " is it ok?"
me: "ok" (hang up phone)
goodwill! what kind of customer service is it?! y muz i pay u the registration fee? hello! i have to call like how many times to get my request across? am i so difficult to understand? what if i just kept quiet n said ok when she said we'll charge u. Is that how they exploit ppl! utterly disappointed with their service! she could have said sorry for the trouble we'll waive the fee as an apology. Goodwill ya rite! u running charity meh i need ur pity ah!
at least i got the message across that i was irritated n utterly disatisfied with their service . Asked her how long it will take to activate the caller id she said one working day. Fine guess what i had caller id within the next half an hour i ended the super irritating call.... so i muz be fierce n irritated then they'll value the customer issit? y like that aiyo super irritated....
ruined my mood for marketing tutorial....... "goodwill...... goodwill........." kept running through my head...........
was i not patient enough or is it just them?
i decided to change my mobile plan to the student plan becos of the free incoming... n becos my previous plan comes with free caller id n the present plan i wanted to change to dosen't i requested for it at the particular service provider shop. okay she said it'll take 2 working days, the next day my caller id disappeared can't see who's calling me. Fine, realised i can't live without it for long got paranoid without knowing who called me. The person muz have missed out my request ok i'll just call their customer service. called liao requested liao told me need one working day ok i wait.... one day don't have, today second day also don have ok i'm irritated liao y they so slow.... called them again while walking to biz for tut urggg!!
singtel operator: "u requested for private line that means ur no. won't be shown."
me: " no i want caller id"
SO: " oh there's a misconmmunication, so u want caller id ya?"
me: " yes i want the caller id"
SO: " ok there'll be a $10 registration fee n a monthly fee of $5"
me: " what! y muz i pay the registration fee? " (voice super irritated n pissed)
SO: " ok out of goodwill i'll waive the $10 for u ok?"
me: (stunned nothing to say!) silence
SO: " is it ok?"
me: "ok" (hang up phone)
goodwill! what kind of customer service is it?! y muz i pay u the registration fee? hello! i have to call like how many times to get my request across? am i so difficult to understand? what if i just kept quiet n said ok when she said we'll charge u. Is that how they exploit ppl! utterly disappointed with their service! she could have said sorry for the trouble we'll waive the fee as an apology. Goodwill ya rite! u running charity meh i need ur pity ah!
at least i got the message across that i was irritated n utterly disatisfied with their service . Asked her how long it will take to activate the caller id she said one working day. Fine guess what i had caller id within the next half an hour i ended the super irritating call.... so i muz be fierce n irritated then they'll value the customer issit? y like that aiyo super irritated....
ruined my mood for marketing tutorial....... "goodwill...... goodwill........." kept running through my head...........
was i not patient enough or is it just them?
posted by miss g at 10:23 PM
0 Comments:
Post a Comment
<< Home